FAQ

Q: How can I track my order?
A: Once your order has been placed, please allow 1–3 business days for processing. After your package has been shipped, you will receive a shipping confirmation email with tracking details. You can use the tracking number provided to check the latest shipping status.

Q: Can I cancel or change my order?
A: We begin processing orders as quickly as possible, so changes or cancellations may only be possible within a short time after purchase. If you need to make changes, please contact our customer support team as soon as possible. Once the order has been processed or shipped, we may not be able to modify it.

Q: How long does shipping take?
A: Shipping times may vary depending on your location. For domestic orders, delivery usually takes 5–10 business days. International orders may take 7–15 business days. Please note that shipping times may be longer during holidays or promotional periods.

Q: Do you ship internationally?
A: Yes, we offer international shipping to selected countries. Shipping fees and delivery times will be calculated at checkout based on your destination.

Q: Are your skincare products suitable for sensitive skin?
A: Many of our products are formulated with gentle ingredients and are suitable for most skin types, including sensitive skin. However, every skin type is unique, so we always recommend reviewing the full ingredient list and performing a patch test before full use.

Q: How do I choose the right products for my skin type?
A: Each product page includes details about skin type, texture, and key benefits to help you find the best match. If you are unsure, feel free to contact us and we will be happy to help recommend products based on your skin concerns.

Q: Can I use your products every day?
A: Most of our skincare products are designed for daily use. However, products containing active ingredients such as acids, retinol, or exfoliants should be used according to the directions on the product page or packaging.

Q: In what order should I apply my skincare products?
A: As a general guide, apply products from the lightest texture to the richest texture: cleanser, toner, serum, moisturizer, and sunscreen during the daytime. Always follow the instructions provided for each product.

Q: Do your products contain clean or skin-friendly ingredients?
A: We carefully select ingredients with both performance and skin comfort in mind. Product descriptions include key ingredient highlights to help you make informed choices. For full ingredient information, please refer to the product page.

Q: Are your products cruelty-free?
A: We are committed to offering beauty and skincare products that align with modern ethical standards. Please refer to the individual product descriptions for cruelty-free or other formulation details.

Q: What is your return policy?
A: We want you to love your purchase. If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the item. Due to hygiene and safety reasons, opened or used skincare and beauty products may not be eligible for return unless they are defective or damaged upon arrival.

Q: What should I do if my item arrives damaged?
A: If your order arrives damaged, please contact us within 7 days of delivery. Be sure to include your order number and clear photos of the damaged item and packaging so we can assist you as quickly as possible.

Q: Is my payment information secure?
A: Yes. Your payment information is processed through secure encrypted payment systems. We take customer privacy and data protection seriously to ensure a safe shopping experience.

Q: How can I contact customer support?
A: If you need any assistance, please reach out to our customer support team through our Contact Us page or by email. We will do our best to respond as quickly as possible.